Trouble downloading msi files

For these error messages, the setup log files will contain information about the missing Windows Installer cache file.

A sample setup log resembles the following:. To find more details about the missing. Search for the missing. For the sample setup log, the information about the missing. Now you have all the information points to start the steps to resolve the missing files in the Windows Installer cache.

By using this error message, you can quickly determine which file is missing, what service pack to download, and where you can find the download. You can restore from system state backups as described in Missing Windows Installer cache requires a computer rebuild.

The following error messages can be found as text messages in the event log or in the Setup logs that are located in one of the following folders, and they indicate that you should repair your affected instance being proceeding further:. You must review the setup log files to identify whether any cache files are missing.

For more information about how to do this, go to the Resolution section. You receive the following error message when you perform an upgrade:. However, error code is logged in the Setup log. In the Summary. When you uninstall a cumulative update or a service pack under those circumstances, setup may prompt you for RTM media.

To work around this issue, provide the RTM media path during the patch removal process. Installer Database. Patch Packages. GitHub repository. Skip to main content.

This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Any additional feedback? Note The process that's described in this article provides emergency relief only and not a permanent fix. Note Look for more information about these steps in the Examples section.

Note This command forces the executable to extract the files to the previous missing location, and this re-creates the structure that is required to update the Windows installer cache with any missing files.

Use the following methods to identify any Windows Installer issues that may be causing problems when you install, uninstall, or update programs. If the MSI engine is working, you should not receive any error messages. If you receive an error message, enter the error message text into a search engine such as Bing or Google to locate troubleshooting information about the issue. Click Start , type services.

Right-click Windows Installer , and then click Properties. If the Startup type box is set to Disabled , change it to Manual. Right-click the Windows Installer service, and then click Start. The service should start without errors. Click Start , type cmd in the Search box or click Run then type services.

If the MSI engine is working, you should not receive any error messages, and a separate dialog box should open. This shows the MSI version. If the installer is not version 4. Click Start , click Run , type cmd, and then click Command Prompt.

There are several methods that can be used to install, to uninstall, or to update a program. Additionally, the method or methods that are used may not have started or completed successfully. In this situation, try some other method to install, or to update the program. The following are common methods that are used to install software:. Browse to the CD, DVD, removable media, or other location where the programs installation files are stored, and then double-click the Setup program.

The setup file is typically one of the following:. To resolve this issue, follow these methods:. Or, use a soft, lint-free cotton cloth to gently wipe the silver side of the disc. Do not use paper cloth, as this can scratch the plastic or leave streaks. When you clean the disc, wipe from the center of the disc outward.

Do not use a circular motion. If the problem continues to occur, clean the disc by using a damp cloth or a commercial CD or DVD disc-cleaning solution. Dry the disc thoroughly before you insert it into the drive.

Method 2: Copy the installation files to your computer or to other removable mediaWhen you do this, note the location, and then run the installer from that location. The installation file is typically named Autorun. If you're not sure, check the Readme file in the folder for instructions about how to run the installation process.

If an executable file. Note If multiple CDs or DVDs are required, we recommend that you copy all the disks to the same folder, in reverse order higher disk numbers first.

Be prepared to approve the overwriting of existing files if you are prompted, and then install from that location. Check the software manufacturer's website for a more recent version of the software package. Download and install the new version. If you already have the latest version, download the program from the manufacturer's website, and then run the installation.

Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media.

Note the location, and then run the installation from that location. If you're not sure, check the Readme file in the folder for instructions about how to run the installation. If you are installing a program from the Internet, redownload the file select Save instead of Run in the download dialog box , save the file to a folder on a local hard disk on your computer or to other removable media.

Then, run the installation from that location. If your installation files are on a network for example, a commercial or corporate environment , copy all the files to a folder on a local hard disk on your computer, and then run the installation from that location.

Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following:. If you already have the latest version, download the program again, and then run the installation. Programs that are currently running on your computer are interfering with the installation process.

Disable programs that might be interfering with the installation process. To do this, follow these steps:. Click Start , type msconfig in the Search box, and then click msconfig. If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.

On the General tab, click Selective startup , and then clear the Load startup items check box. Click Services , click Hide all Microsoft services , and then click Disable all. Try downloading again with antiviruses turned off. Make sure that the size of the downloading file matches the original size of the download.

Download in Chrome:. Downloaded file in Windows Explorer:. But the. Therefore, we must run the Command Prompt utility cmd. Copy the path of the iSpring installation file that you downloaded. Right click on the file while holding Shift on the keyboard, and then select Copy as path. Note: See faster way for Win 8 and later users in this article.

The Administrator: Command Prompt window will open and wait for your commands. Right-click, select Paste, and then press Enter to run the installer. Windows 8 and 10 users can utilize the brand new feature: Quick Link menu.

It is the fastest way yet to access important system tools, including Command Prompt with admin rights. Alternatively, right-click on the start button and select an item from the list. Also, you can right-click on the windows button to access this menu.